HELP

Login to the platform

Username and password
Use your login and password to log in.

If you do not have a username, you must register first. Look here for more info.

Register on the platform

If you do not have a username and password, you can register via this link. Click ‘create an account’.

Change language selection

The platform is available in 3 languages (NL, FR, EN) and adjusts the default language to your browser’s language settings.
Once logged in, you can customize the language via the menu at the top right.

Customize Personal Information: "My Account"

You can customize your personal information using ‘My Account’ >> ‘Personal Information’. Click here.

Change password

You can change your password using ‘My Account’ >> ‘Personal Information’. Click here.
Click ‘update’ to confirm your new password.

Search for products

At the top of the category pages and on the homepage you can search for products.
You can search for terms from the title or search for product codes.

The search results show categories or documents. You can click through the results to order the document you have found.

For example:
Search for 32AC187 (French or Dutch): Look at the result.

Place an order

To place an order, follow the steps below:

  1. Find the document you want to order. Click ‘Place an order’.
  2. Product Details. You will find the detail page of this product. Click ‘Continue and choose your quantity’.
  3. Finish your order. Choose your quantity here. After adjusting the number, the page adjusts the prices.
    You can see the price per piece. Click Add to Cart.
  4. Shopping Cart. Here you can see the items in your shopping cart. You can delete items or adjust numbers.
  5. Overview Orders: Billing Details Please enter your billing address here. You can choose from the list or add or customize a new address.
    Overview Orders: Shipping Details Select your shipping address or create a new shipping address.
    Overview Orders: Price Shipping You get an overview of the ordered quantities and below the price of the delivery (depending on the number and weight of the items ordered.)
  6. Overview Orders: Ordered Items If you have a discount code or credit code, you can enter it here (click on ‘recalculate’ after entering.
    Overview Orders: Price Subtotal, Price Shipping and Handling, VAT.
    Click ‘confirm order’. You will be redirected to the MultiSafePay payment page.
  7. Payment page MultiSafePay: You can pay online with Credit Card or Bancontact.

Payment options

On this platform it is possible to pay via Bancontact or via Credit Card (Visa or Mastercard).
Payments are made through the online payment provider ‘MultiSafePay’ (www.multisafepay.com).

Shipping

Ordered products will be printed within 5 business days after ordering and will be shipped to the specified shipping address.
This address can be provided at the order overview (see screenshot below).

Shipping price can be found at the bottom of the order summary. This is calculated based on the weight of the number of ordered documents.

Preview: View the selected document

1. View a preview of the found document by clicking on the preview button (hover the mouse cursor over the thumbnail).

2. A new page with a page-turn version of the pdf (low resolution) opens.

Download pdf (low resolution)

1. Download a low-resolution pdf by clicking the “download” button (hover mouse over the thumbnail).

2. A new page opens where you can fill in your information (if not already filled in).

3. Click on the Download button to download the low-resolution pdf. This will be downloaded in your downloads folder according to your browser settings.

Order History

You can check your order history through ‘My Account’> ‘Order History’ (Click here).

  1. Order history:
  2. Order receipt: Click ‘Show receive’ to view or print the order confirmation.

  3. Order details: Click the order number to view the details.
  4. Reorder: Click (if details have been opened) to “Reorder” to add the same order to your shopping cart.

Questions / Complaints / Contact

For questions, complaints or comments regarding this webshop, contact us at

support@pod-schneider-electric.be